Storage Mortlake Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Mortlake provides storage and related removal and transport services in the United Kingdom. By placing a booking, using our storage facilities, or instructing us to carry out any removal or associated services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

Customer means the person, firm or company who requests or receives services from Storage Mortlake.

Services means any storage, removal, transport, packing, loading, unloading, or related services supplied by Storage Mortlake.

Goods means the items that are stored, transported, packed or otherwise handled by Storage Mortlake on behalf of the Customer.

Contract means the agreement between Storage Mortlake and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by Storage Mortlake.

2. Scope of Services

Storage Mortlake offers storage services and associated removal and transport services within its operating area and more widely across the United Kingdom where agreed in advance. The specific scope of the Services, including collection and delivery points, duration of storage, and any additional services, will be outlined in our quotation or booking confirmation.

Any services not expressly set out in the quotation or booking confirmation will only be included if agreed in writing by Storage Mortlake and may incur additional charges.

3. Booking Process

3.1 Initial enquiry

The Customer may request a quotation by providing details of the required Services, including the nature and approximate volume of Goods, collection and delivery addresses where applicable, and any particular access or handling requirements.

3.2 Quotations

Any quotation issued by Storage Mortlake is based on the information supplied by the Customer and is subject to inspection of the Goods or premises where reasonably necessary. Quotations are not binding if the information provided by the Customer is incomplete, inaccurate or changes before the Services are carried out.

Unless otherwise stated, quotations are valid for a limited period from the date of issue and may be withdrawn or amended by Storage Mortlake at any time prior to acceptance.

3.3 Acceptance and confirmation

A Contract is formed when the Customer explicitly accepts a quotation or booking proposal, and Storage Mortlake confirms the booking. Confirmation may be provided in writing or by other agreed means. Storage Mortlake reserves the right to decline any booking request at its discretion.

3.4 Changes to bookings

If the Customer wishes to amend a confirmed booking, including dates, addresses or the nature or volume of Goods, the Customer must notify Storage Mortlake as early as possible. Changes are subject to availability and may result in revised charges. Storage Mortlake is under no obligation to accommodate changes and may treat significant changes as a cancellation and new booking.

4. Customer Responsibilities

The Customer is responsible for:

Providing accurate and complete information when requesting a quotation and when confirming a booking, including full details of the Goods, access conditions, and any special handling or security requirements.

Ensuring suitable access is available at collection and delivery addresses, including any required permissions for parking, loading, or unloading.

Packing, securing and labelling Goods adequately unless packing services have been expressly agreed as part of the Services.

Ensuring that no prohibited or illegal items are included in the Goods and that all Goods comply with applicable law and regulations.

Attending, or arranging for an authorised representative to attend, at collection and delivery points to direct operations where necessary and sign any required documentation.

5. Payments and Charges

5.1 Pricing

Charges for Services will be set out in the quotation or booking confirmation. Prices may be based on factors such as the volume or weight of Goods, the distance to be travelled, the duration of storage, and any additional services requested.

Storage charges are typically calculated on a recurring basis, such as weekly or monthly, in accordance with the applicable tariff at the time of booking or renewal. Storage Mortlake reserves the right to adjust storage rates by giving reasonable prior notice to the Customer.

5.2 Deposits and advance payments

Storage Mortlake may require a deposit or payment in advance as a condition of accepting or confirming a booking. The amount and due date will be specified in the quotation or booking confirmation.

If the Customer fails to make any required deposit or advance payment by the stated deadline, Storage Mortlake may cancel or suspend the booking without liability.

5.3 Payment terms

Payment for Services is due in accordance with the terms stated on the quotation, invoice or booking confirmation. Unless otherwise agreed, payment must be made in full prior to or on the date of service commencement or storage period, as applicable.

Ongoing storage fees are payable in advance for each billing period. If payment is not received by the due date, Storage Mortlake may restrict access to the Goods, suspend services, and apply late payment charges where permitted by law.

5.4 Late payment and lien

If the Customer fails to pay any sum due, Storage Mortlake may:

Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.

Exercise a lien over the Goods, meaning that the Goods may not be removed from storage and may not be delivered until all outstanding sums, including interest and charges, are fully settled.

After giving appropriate notice in accordance with applicable law, Storage Mortlake may sell or otherwise dispose of some or all of the Goods to recover unpaid charges and reasonable costs associated with their sale or disposal. Any surplus, after deduction of all sums owed, will be held for the Customer.

6. Cancellations and Changes

6.1 Customer cancellations

The Customer may cancel a booking by giving notice to Storage Mortlake. Any applicable cancellation charges will be stated in the quotation or booking confirmation or notified to the Customer at the time of cancellation.

Cancellation charges may depend on how much notice is given and whether any costs have already been incurred by Storage Mortlake, such as staff allocation, vehicle scheduling, or storage unit reservation.

6.2 Postponements and delays

If the Customer requests to postpone or significantly delay the start of the Services, Storage Mortlake may treat this as a cancellation and new booking, or may agree to reschedule subject to availability and additional charges.

If access is not available or the Customer or authorised representative is not present at the agreed time, causing delay or preventing completion of the Services, Storage Mortlake may charge waiting time or additional call-out fees.

6.3 Cancellations by Storage Mortlake

Storage Mortlake may cancel or suspend the Services where:

The Customer is in breach of these Terms and Conditions or has failed to pay any sums due.

It is not reasonably practicable to carry out the Services due to safety concerns, access issues, extreme weather, or other circumstances beyond Storage Mortlake's reasonable control.

Where practicable, Storage Mortlake will provide the Customer with notice of such cancellation or suspension and will, where appropriate, offer alternative arrangements. Storage Mortlake will not be liable for any indirect or consequential losses arising from such cancellation or suspension.

7. Use of Storage Facilities

7.1 Storage units and allocation

Storage Mortlake will allocate storage space or units as it deems appropriate, taking into account the volume and nature of the Goods and operational requirements. The Customer does not obtain any property interest in a particular unit unless expressly agreed in writing.

7.2 Access to stored goods

Access to stored Goods may be by appointment or during stated opening hours and may be subject to identification and security procedures. Storage Mortlake may charge a reasonable fee for access where this requires staff attendance outside normal operating arrangements.

7.3 Prohibited goods

The Customer must not store or arrange the transport of any goods that are illegal, dangerous, explosive, highly flammable, perishable, alive, or otherwise unsuitable for storage or transport, including but not limited to gas cylinders, firearms, drugs, stolen property, or hazardous waste.

Storage Mortlake may refuse to accept, or may remove or arrange disposal of, any such items at the Customer's expense and may report unlawful activities to the relevant authorities.

8. Waste Regulations and Disposal

8.1 Customer obligations

The Customer is responsible for ensuring that all Goods presented for storage or removal are fit for transport and storage and do not constitute waste, hazardous material, or prohibited items under UK law and local regulations.

8.2 Disposal of unwanted items

Where the Customer requests Storage Mortlake to dispose of items, this will be treated as a separate service and may attract additional charges. Disposal will be conducted in accordance with applicable waste management and environmental regulations.

The Customer must not abandon Goods in storage or at collection or delivery addresses. If Goods are left in a manner that requires clearance or disposal, Storage Mortlake may arrange for removal and disposal and charge the Customer the full cost, including any relevant disposal fees.

8.3 Compliance with law

Storage Mortlake will comply with relevant waste regulations and may decline to handle items that cannot legally or safely be transported, stored, or disposed of. The Customer agrees to indemnify Storage Mortlake for any loss, damage, or penalty arising from the Customer's failure to comply with waste and environmental laws.

9. Liability and Insurance

9.1 Standard liability

Storage Mortlake will exercise reasonable care and skill in providing the Services. However, Storage Mortlake's liability for loss of or damage to Goods is subject to the limitations set out in this section and any additional terms specified in the quotation or booking confirmation.

9.2 Exclusions of liability

Storage Mortlake will not be liable for:

Loss or damage arising from the inherent nature or defect of the Goods, including deterioration, leakage or fragility.

Loss or damage resulting from insufficient or improper packing by the Customer where packing services were not provided by Storage Mortlake.

Loss or damage where the Goods include prohibited or misdescribed items.

Indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.

9.3 Limits of liability

To the maximum extent permitted by law, Storage Mortlake's total liability for any loss of or damage to Goods, or for any other claim arising out of or in connection with the Services, shall be limited to a reasonable amount per claim or per unit of Goods, as may be stated in the applicable tariff, quotation, or insurance documentation.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

9.4 Insurance

The Customer is strongly advised to obtain adequate insurance cover for the full replacement value of the Goods for the duration of storage and any transport or removal services. Where offered, any insurance arranged through or in connection with Storage Mortlake will be subject to separate terms and conditions provided by the relevant insurer.

10. Claims and Notice of Loss

If the Customer believes that Goods have been lost or damaged, the Customer must notify Storage Mortlake as soon as reasonably practicable and, in any event, within a reasonable period after becoming aware of the loss or damage.

The Customer must provide sufficient details and evidence of the alleged loss or damage to enable Storage Mortlake to investigate the claim. Failure to notify within a reasonable time may prejudice the ability to investigate and may affect any entitlement to compensation where permitted by law.

11. Termination of Storage

Either party may terminate an ongoing storage arrangement by giving the other party reasonable notice in accordance with the agreed notice period. On termination, all outstanding sums must be paid in full and the Customer must remove all Goods by the termination date.

If the Customer fails to remove the Goods by the termination date or fails to pay amounts due, Storage Mortlake may exercise its lien, restrict access to the Goods, and ultimately sell or dispose of the Goods in accordance with applicable law and these Terms and Conditions.

12. Data Protection and Confidentiality

Storage Mortlake may collect and process personal information about the Customer for the purposes of administering bookings, providing Services, handling payments, and complying with legal obligations. Personal data will be handled in accordance with applicable data protection law and any privacy information provided by Storage Mortlake.

Storage Mortlake will take reasonable steps to keep Customer information secure and confidential, subject to any legal duty to disclose information to authorities or other third parties.

13. Force Majeure

Storage Mortlake will not be liable for any delay or failure to perform its obligations under the Contract where such delay or failure is due to events or circumstances beyond its reasonable control, including but not limited to acts of God, severe weather, industrial disputes, accidents, interruption to transport, or the actions of public authorities.

Where a force majeure event occurs, Storage Mortlake will inform the Customer where reasonably practicable and will seek to resume performance as soon as reasonably possible.

14. Variation of Terms

Storage Mortlake may amend these Terms and Conditions from time to time. The version in force at the time of the Customer's booking or the commencement of a new storage period will apply to that Contract. Any material changes will be communicated where required by law or where they affect ongoing services.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract arising under them, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with the Services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.

16. General Provisions

If any provision of these Terms and Conditions is determined by a court or other competent authority to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

No waiver by Storage Mortlake of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

The Contract is between Storage Mortlake and the Customer. No person who is not a party to the Contract shall have any rights to enforce its terms under applicable third party rights legislation, unless expressly stated otherwise.

These Terms and Conditions, together with any written quotation or booking confirmation issued by Storage Mortlake, constitute the entire agreement between the parties in relation to the Services and supersede any previous understandings or agreements, whether oral or written.